Refund policy

Exchange and Return Policy During Sale Seasons
Dear Customer,
Please note that during sale and promotional seasons,
no exchanges or returns are allowed after completing the purchase,
due to the nature of the special offers and discounts provided during this period.

However, customers are allowed to open the package in the presence of the delivery agent before they leave, to ensure:

• The item is in good condition and undamaged.

• The order matches the invoice (type, color, size, etc.).

If any issue is found during delivery, it must be reported to the courier immediately for documentation.
Once the delivery agent leaves, the order is considered final, and no changes, exchanges, or returns will be accepted.

Thank you for your understanding and cooperation,